Client Care Coordinator, The Kensington Family Shelter

About the role

The Kensington Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 64 families who are in a transitional residence program for homeless families.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Absorb and complete all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients' families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of the initial Independent Living Plan (ILP), including short-term and long-term client goals.
• Aid clients in attaining their goals by identifying community resources and referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of family to arrange medical, psychiatric, educational and other tests/examinations that may disclose causes of client’s difficulties and indicate remedial measures; advocacy efforts must be documented.
• Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in clients life to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document contact with client/family via progress notes in CARES within 48 hours of interaction.
• Periodically reassess clients and update services plans and goals to reflect current status.
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May reach out and market the program internally to the shelter community in order to recruit clients.

Requirements

• Two years of relevant experience (preferably family shelters shelter settings)
• Required to become First Aid/CPR certified.
• Required to become certified in overdose prevention.
• Bi-lingual preferred.

Qualifications

• Licensed Master of Social Work (LMSW) required within one year of date of hire.
• State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.

Skills

• Ability to maintain clearances throughout the duration of employment.

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

Pay

$67,000-72,000 annually

Schedule

Full-time (35 hours per week)