Client Care Coordinator Position Available

At Comfort Keepers, we believe exceptional care begins with meaningful relationships. We're seeking an enthusiastic and compassionate External Client Care Coordinator who enjoys meeting people, building trust, and helping families find the right in-home care solutions.

Service Areas

Pottsville, Schuylkill Haven, Saint Clair, Minersville, Ashland, Girardville, Frackville, New Philadelphia, New Ringgold, Tamaqua, and nearby communities.

Responsibilities

• Meet with prospective clients and families to learn about their needs and recommend appropriate care services
• Build and maintain strong relationships with clients, caregivers, healthcare professionals, and community partners
• Coordinate care plans and work closely with scheduling staff to ensure quality, dependable service
• Conduct regular client follow-ups to ensure satisfaction and address any questions or concerns
• Represent Comfort Keepers at community events, networking opportunities, and outreach activities
• Maintain accurate client documentation and ensure records remain up to date
• Partner with the office team to provide a smooth and positive experience from the first inquiry through ongoing care
• Identify opportunities to strengthen client relationships and support continued growth
• Serve as a trusted resource for families throughout their care journey

Requirements

• Strong communication and interpersonal skills
• Organized with excellent time management and follow-through
• Able to manage multiple priorities while maintaining attention to detail
• Friendly, professional, and committed to delivering outstanding customer service
• Comfortable using computers and standard office applications
• Experience in healthcare, home care, customer service, scheduling, sales, or client coordination is preferred but not required

Benefits

• Company Car
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role

Full-time, stable career opportunity with comprehensive paid training. Supportive leadership and collaborative team environment with opportunities for professional growth and advancement. A rewarding career where your work truly makes a positive impact on families and the community.