Client Care Coordinator

About the role

Picnic Veterinary Urgent Care is seeking a Client Care Coordinator (CCC) to join our dynamic team. As a CCC, you will be a key member of our Client Care Team, providing exceptional client service and ensuring a seamless experience for our clients.

Responsibilities

• Juggle communications and administrative tasks in the Command Center, including teletriage, web chat, emails, and medical record management.
• Create a positive first impression at the Welcome Kiosk by greeting and answering questions with enthusiasm and empathy.
• Add clients to the waitlist and find ways to assist pet owners even if it doesn't result in a clinic visit.
• Ensure the accuracy and organization of our queue management software to facilitate smooth workflow for the clinical team.

Requirements

• Unique ability to immediately connect with people and make them feel cared for through a trusting, professional, and empathetic demeanor.
• Growth mindset; a desire to learn and advance both personally and professionally.
• A passion for a company with a big vision and ambitious plans for growth.
• A commitment to making a difference in the world and changing the future of animal healthcare.
• Able to work effectively in teams and relate to people of all types, avoiding drama, gossip, and workplace politics.
• Willingness to “get your hands dirty” and provide energy to the people you interact with.
• A positive, optimistic attitude that makes others feel energized rather than drained.
• Trustworthy, reliable, and eligible for employment in the state of NC.

Qualifications

• Read and understand Truss Vet's core values.
• Passionate about veterinary care and the human-animal bond.
• Experience in customer service or a related field preferred, but not required.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple priorities.
• Basic computer skills, including proficiency with Microsoft Office applications.

Skills

• Excellent interpersonal and communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Attention to detail and organizational skills.
• Positive attitude and ability to maintain a cheerful demeanor.

Benefits

Truss Vet offers competitive compensation and benefits, including:

• Competitive salary
• Pet care discounts

Pay

$20 - $25 per hour

Schedule

This is a Sunday-only position consisting of 12-hour shifts. Opportunities to pick up additional 12-hour shifts may be available as staffing needs arise but are not guaranteed.

Contact

To apply, please visit our website at www.trussvet.com.