Client Care Coordinator

About the role

Truss Vet operates five veterinary urgent care clinics across North and South Carolina, with a mission to elevate the human‑animal bond by removing barriers to compassionate, high‑quality veterinary care. The clinics provide care for pets with non‑life‑threatening issues that can’t wait for a regular vet visit but don’t belong in the ER. As a Client Care Coordinator (CCC), you will wear many hats, toggling between our Command Center (teletriage, web chat, emails, medical records) and our Welcome Kiosk, where you create a positive first impression for clients by greeting them with enthusiasm and empathy, adding them to the waitlist, assisting pet owners even when a visit isn’t needed, and keeping queue‑management software organized and accurate so the clinical team’s workflow runs smoothly.

Responsibilities

• Juggle communications and administrative tasks in the Command Center (teletriage, web chat, emails, medical record management)
• Greet and answer questions with enthusiasm and empathy at the Welcome Kiosk
• Add clients to the waitlist and assist pet owners even when the conversation doesn’t translate to a clinic visit
• Ensure queue‑management software is kept organized and accurate to facilitate smooth workflow for the clinical team
• Create a positive first impression that sets the trajectory for the entire clinical experience
• Play an integral role in making Truss Vet one of the best clinics and best places to work

Requirements

• Ability to immediately connect with people and make them feel cared for through a trusting, professional, and empathetic demeanor
• Growth mindset; continuously learning and looking for ways to advance yourself, your career, and your team
• Desire to work for a company with a big vision and ambitious growth plans, and to help achieve that growth
• Motivation to make a difference in the world, impact people’s lives, and improve the future of animal healthcare
• Enjoy working in teams and relating to people of all types; avoid drama, gossip, and workplace politics
• Willingness to “get your hands dirty”; no task is beneath you
• Provide energy to those around you; generally happy, positive, optimistic, leaving people feeling energized
• Trustworthy, reliable, and eligible for employment in the state of NC
• Alignment with Truss Vet’s core values (Dare to Care, The Details Matter, Truss One Another, Bowl Half Full)

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage
• Life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401(k) + company match
• Commitment to professional and personal development through mentorship
• Pet care discounts