Client Care Coordinator

We are a state-of-the-art, cardiology-specific veterinary practice in Brooklyn’s DUMBO neighborhood, opened in January 2023. Our culture emphasizes kindness, respect, and a healthy work/life balance to support your professional growth and well-being. This role offers the opportunity to refine your skills in a prestigious, boutique environment while working with a team passionate about animal and human welfare.

About the role

The Client Care Coordinator is the first and last point of contact for our clients and serves as the face of our practice. You will work closely with our clinical staff, acting as an ambassador to the public, clients, and the professional community.

Responsibilities

• Greet clients and patients, deliver best-in-class customer service, and ensure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with colleagues regarding patient care and client questions
• Document communications and conversations
• Manage the appointment schedule
• Receive payments for services rendered and oversee daily financial reconciliation
• Perform intake and discharge duties
• Perform general administrative duties
• Answer multiple phone lines
• Maintain common areas

Requirements

• 2+ years of experience in a customer service or client-facing role (veterinary experience preferred)
• Excellent written and verbal communication skills
• Comfort working around all types of dogs and cats
• Exceptional organizational skills with a keen eye for detail
• Adaptability and focus in a busy environment
• A passion for animals

Benefits

• Comprehensive medical, dental, and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid parental leave
• Scrub allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

Pay

$20–$23 per hour