Client Care Coordinator

Key Responsibilities

• Schedule and coordinate caregiver schedules for new and existing clients.
• Maintain accurate client and employee data in our home care software system (Axis Care).
• Provide real-time adjustments to daily schedules to accommodate changes, call-offs, and urgent needs.
• Communicate with clients and caregivers regarding scheduling issues.
• Support general office operations such as answering phones, greeting visitors, and supporting administrative projects.
• Build and maintain positive relationships with caregivers, clients, and families.
• Offer support and encouragement to caregivers.
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours.
• Contribute to a collaborative, mission-driven, and respectful team culture.

Qualifications

• A high school diploma or equivalent.
• Previous experience in scheduling, healthcare administration, or home care preferred.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Professional presence with a positive attitude and strong customer service skills.
• Flexibility and resilience when responding to unexpected scheduling changes and urgent needs.

Preferred Attributes

• Initiative and ownership mindset.
• Strong organizational and time management skills.
• Calm, solution-focused problem solver.
• Compassionate, respectful, and dependable.
• Team-oriented with a service-driven heart.