Client Care Coordinator

Lead the team that makes care at home possible at Elara Caring, where we help thousands of individuals remain safe, independent, and connected to their communities. This role is centered on supporting caregivers, coordinating client services, solving staffing challenges, and ensuring clients receive the care they need.

Schedule

Full-Time | On-Site | Monday–Friday, 8:00 AM–5:00 PM

Pay

$21–$23/hour

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with employer match
• Paid time off and paid holidays
• Tuition reimbursement
• Continuing education opportunities at no cost
• Opportunities for career growth and advancement
• Family and pet bereavement
• Pet insurance
• Collaborative and supportive work environment

Responsibilities

• Coordinate and support the delivery of Personal Care Services to clients in the community
• Maintain accurate client records, plans of care, caregiver schedules, and required documentation
• Monitor daily staffing needs and caregiver availability to ensure appropriate client coverage
• Review service authorizations and ensure scheduled services align with approved hours
• Provide ongoing leadership, coaching, guidance, and support to caregivers
• Help caregivers stay current with required training, documentation, and other employment requirements
• Conduct caregiver orientations as needed
• Partner with payroll and timekeeping teams to address questions and discrepancies
• Review utilization and operational reports and address issues that could impact service delivery
• Communicate regularly with caregivers, clients, case managers, branch leadership, and other internal partners
• Support branch growth initiatives and operational planning
• Maintain compliance with applicable licensure, payer, contractual, and regulatory requirements
• Represent Elara Caring professionally within the South Orange community
• Support additional projects and operational priorities as needed

Requirements

• High School Diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Strong leadership, coaching, and motivational skills
• Excellent organization and ability to manage multiple priorities
• Strong computer and documentation skills
• Professional verbal and written communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location
• Reliable personal transportation with the ability to travel locally and occasionally support audits or operational needs