Client Care Advisor vacancy, Pennard Vets, Kent

About the role

Every great practice starts at the front desk. We’re looking for a brilliant Client Care Advisor to join our Sevenoaks group. You’ll be the first face our clients see and the first voice they hear — and that moment matters enormously. Whether it’s a worried owner rushing in with their dog, or someone calling to book a routine check-up for their cat, you’ll set the tone for the whole experience. At Pennard Vets, we believe every pet deserves the right care, in the right way, at the right time. As a Client Care Advisor, you’re not just answering phones — you’re a vital part of making that happen.

Responsibilities

• Welcoming clients and their pets — from nervous first-timers to familiar faces — and making sure everyone feels calm and looked after from the moment they arrive.
• Taking calls from pet owners — some routine, some anxious — and handling every single one with warmth, patience, and good judgement.
• Managing appointments and keeping the clinical team running smoothly, so every pet is seen at the right time by the right person.
• Responding to online queries and keeping client communication clear, timely, and genuinely helpful.
• Being part of a busy, energetic practice team where no two days are the same — and where what you do makes a real difference to animals and their owners.

You’ll Fit Right In If You…

• Are naturally warm and friendly.
• Are a great communicator and calm when things get busy.
• Genuinely enjoy helping others.
• Take ownership of your work and care about getting things right.

What We Bring to the Table

Holiday & Time Off

• 5 weeks’ holiday plus bank holidays.
• Your birthday off if you’re on the rota.
• An extra week’s holiday after 5 years’ service.

Learning & Development

• Unlimited CPD subject to Director approval.
• RCVS and VDS fees covered in full.

Work-Life Balance

• Fair weekend rota: 1 in 4 Saturday mornings.

Wellbeing & Health Support

• Medicash health cash plan (dental, optical & more).
• Employee Assistance Programme.
• Trained Mental Health First Aiders on site.
• Free Vetlife access.

Financial Benefits

• Pension scheme.
• Group Life Assurance at 4× salary with specialist bereavement counselling.
• Refer-a-friend bonus.

Family-Friendly Policies

• Enhanced maternity, paternity, and shared parental pay after 2 years’ service.

Facilities

• Modern surgical environment with MRI, CT imaging, mechanical ventilation, and a diverse specialist team on site.