Client Care Advisor

Typical Day

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Attributes Required

• The friendly and welcoming face for the client and their pets when they arrive at the practice.
• Able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• Calm, attentive and always focus on the clients’ needs.
• Bright, enthusiastic and driven to your role.
• Passionate about helping people and their pets.
• Strong communication skills to work alongside a busy team and clients is a must.
• Can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• You like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Location

We are located at YO31 9FD.