Client Care Administrator

About the Role

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are industry-renowned for personalized service, delivering safe, effective, medically-proven treatments and optimal results. We thrive in a people-first culture with an authentic emphasis on wellbeing and offer world-class training and education as industry leaders.

The Client Care Coordinator provides support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

Responsibilities

• Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts
• Provide excellent client care and customer service
• Answer and screen a high volume of inbound phone calls
• Manage appointments (scheduling, moving, and canceling)
• Actively promote the clinic, treatments, services, products, programs, promotions, and discounts
• Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, keeping clients a priority
• Perform opening and closing duties of the clinic
• Provide basic office administrative support (mailing, faxing, sorting, typing, filing)
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Requirements

• High School Diploma or GED required; Associate’s degree preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of Internet, Outlook, Excel, Word, and the ability to learn new software quickly
• Social media experience is a plus
• Excellent written, verbal, and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics, and high standards of performance
• Experience in a medical office, understanding of cosmetic procedures, or skin care products
• Experience with Zenoti or other POS systems preferred but not required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of repeating the same movements, talking, and hearing
• Occasional periods of standing, walking, use of hands and fingers, handling or feeling
• Occasional reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling
• Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds

Benefits

• Competitive benefits package including generous employee discounts and Friends & Family discounts
• Paid holidays and a 401k plan with company match program
• For full-time employees (24+ hours): Medical, Vision, and Dental insurance

Pay

$20.00 - $28.00 per hour