Client Care Administrator

About the Role

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are industry-renowned for delivering safe, effective, medically-proven treatments and optimal results through personalized service. We foster a people-first culture with an authentic emphasis on wellbeing, offering world-class training, education, and innovation in state-of-the-art equipment and services.

The Client Care Coordinator provides support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, transactions, and client care.

Responsibilities

• Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts
• Provide excellent client care and customer service
• Answer and screen a high volume of inbound phone calls
• Manage appointments (scheduling, rescheduling, and canceling)
• Actively promote the clinic, treatments, services, products, programs, promotions, and discounts
• Provide accurate, appropriate, and immediate responses to guest requests to ensure satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure and prioritizing clients
• Perform opening and closing duties of the clinic
• Provide basic office administrative support (mailing, faxing, sorting, typing, filing)
• Maintain complete confidentiality in all guest matters per company policy
• Assist with other duties and projects as assigned by management

Requirements

• High School Diploma or GED required; Associate’s degree preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Exceptional customer service skills
• Ability to work efficiently and productively in a fast-paced environment
• Strong multitasking, prioritization, and organizational skills with high accuracy
• Ability to work as part of a team and take initiative independently
• Proficiency in Internet, Outlook, Excel, Word, and ability to learn new software quickly
• Social media experience is a plus
• Excellent written, verbal, and interpersonal skills
• Great attention to detail and accuracy
• Strong judgment, ethics, and high standards of performance
• Experience in a medical office or understanding of cosmetic procedures/skincare products
• Experience with Zenoti or other POS systems preferred but not required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of talking and hearing
• Occasional periods of standing, walking, and using hands/fingers for handling or feeling
• Occasional reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling
• Occasionally lift and/or move up to 20 pounds; occasionally lift and/or move up to 30 pounds

Benefits

• Competitive benefits package
• Generous employee discounts and Friends & Family discounts
• Paid holidays
• 401k plan with company match program
• Medical, Vision, and Dental insurance for full-time employees (24+ hours)

Pay

$20.00 - $28.00 per hour