Client Care Administrator

About the role

The Client Care Coordinator supports the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

Responsibilities

• Work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
• Provide excellent client care and customer service.
• Answer and screen high volume of inbound phone calls.
• Manage appointments (scheduling, moving, and canceling appointments).
• Actively promote the clinic, treatments, services, products, as well as programs, promotions, and discounts available.
• Accurately complete client transactions.
• Manage multiple responsibilities while maintaining composure, prioritizing clients' needs.
• Perform opening and closing duties of the clinic.
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing, and filing.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

Requirements

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of: Internet, Outlook, Excel, Word, and the ability to learn new software quickly.
• Social media experience is a plus.
• Excellent, written, verbal, and interpersonal skills.
• Great attention to detail and accuracy.
• Consistently demonstrates good judgement, strong character, and personality, ethics, and high standards of performance.
• Experience in medical office/understanding of cosmetic procedures/skin care products.
• Experience with Zenoti or other POS systems preferred but not required.

Physical Requirements

• Prolonged periods of: Sitting at desk and working on a computer, Repeating of same movements, Talking and hearing.
• Occasional periods of: Standing, walking, use of hands and fingers, handling or feeling, Reaching with hands and arms, Climbing or balancing, stooping, kneeling, crouching, or crawling.

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts, and a beautiful working environment with a stellar team. We also offer paid holidays and a 401(k) plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.