Client Billing Compliance Analyst

About the role

This position is responsible for reviewing clients' Outside Counsel Guidelines, as well as time and cost entries, to ensure compliance with client billing requirements and expectations. Key responsibilities include reviewing billing narratives and expenses prior to billing, identifying and helping resolve potential compliance issues, monitoring billing inventory including short-pays and appeals, assisting with budgets and accruals, and analyzing client billing and collections trends. This role also serves as a liaison among clients and partners to address billing issues and promote an efficient, seamless billing process.

Essential Duties and Responsibilities

• Review time and cost entries to ensure narratives comply with client billing guidelines and expenses are submitted in accordance with allowable requirements.
• Review Outside Counsel Guidelines and prepare concise summaries for all timekeepers assigned to each client.
• Identify potential compliance issues and assist in resolving them before they affect the billing process.
• Monitor billing inventory on a regular basis, including short-pays and appeals, to ensure deadlines are met and to help reduce the billing and collections cycle.
• Serve as a liaison among clients, partners, and assistants to resolve issues and ensure client satisfaction.
• Develop, customize, and coordinate best-practice procedures to support an efficient and seamless billing process for partners and clients.
• Coordinate efforts among internal staff and client-designated personnel to support billing operations and related processes.
• Prepare reports, summaries, and analyses as requested.
• Perform additional duties and responsibilities as assigned.

Knowledge, Skills and Experience

• Minimum of 3–5 years of law firm e-billing, appeals, or collections experience required, along with a strong understanding of legal industry best practices in these areas.
• Excellent written and verbal communication skills, with the ability to communicate effectively with personnel at all levels, work accurately, and perform well under pressure.
• Strong organizational, strategic thinking, multitasking, and prioritization abilities.
• Strong sense of ownership, commitment to proactive communication, and exceptional follow-through skills.
• Demonstrated customer service mindset, high level of motivation, and ability to thrive in a collaborative team environment.
• Experience with a variety of e-billing platforms and the eBilling Hub is preferred.
• Bachelor's degree preferred.
• Flexibility to work overtime as needed, including evenings and weekends.

Pay

We offer an excellent salary and benefits package.