Client Billing Compliance Analyst

Our client, a global law firm, is seeking a Client Billing Compliance Analyst for its New York, Dallas, Newport Beach, or Los Angeles office. This position reviews clients' Outside Counsel Guidelines, as well as time and cost entries, to ensure compliance with client billing requirements and expectations. The role also serves as a liaison among clients and partners to promote an efficient, seamless billing process.ResponsibilitiesReview time and cost entries to ensure narratives comply with client billing guidelines and expenses meet allowable requirementsReview Outside Counsel Guidelines and prepare concise summaries for all timekeepers assigned to each clientIdentify potential compliance issues and help resolve them before they affect the billing processMonitor billing inventory regularly, including short-pays and appeals, to meet deadlines and reduce the billing and collections cycleServe as a liaison among clients, partners, and assistants to resolve issues and ensure client satisfactionDevelop, customize, and coordinate best-practice procedures for an efficient billing processCoordinate efforts among internal staff and client-designated personnel to support billing operationsAssist with budgets and accruals, and analyze client billing and collections trendsPrepare reports, summaries, and analyses as requestedPerform additional duties as assignedQualificationsMinimum 3-5 years of law firm e-billing, appeals, or collections experience, with a strong understanding of legal industry best practicesExcellent written and verbal communication skills, with the ability to work effectively with personnel at all levels, work accurately, and perform well under pressureStrong organizational, strategic thinking, multitasking, and prioritization abilitiesStrong sense of ownership, proactive communication, and exceptional follow-throughCustomer service mindset, high motivation, and ability to thrive in a collaborative team environmentExperience with a variety of e-billing platforms and the eBilling Hub is preferredBachelor's degree preferredFlexibility to work overtime as needed, including evenings and weekends