Client Benefits Implementation Consultant-AZ

Position Summary

The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.

Essential Duties and Responsibilities

• Lead the benefit implementation process for new clients, ensuring a seamless transition to our services

• Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices

• Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll

• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations

• Identify opportunities for process improvement and efficiency gains in benefit implementations

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams

• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions

• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments

• Able to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements

• Able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations

• Constantly assesses the neatness, accuracy, thoroughness of the work assigned

• Proven ability to work effectively with others, build strong team dynamics, and foster cooperation among team members

Education & Experience

• High School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required

• At least 3 years of related work experience

• Proficiency in HR software and tools, specifically PrismHR

• Strong understanding of employee benefits, including health insurance, retirement plans, and other related programs

• Proven experience in benefit implementation, benefit administration, or a related field

• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines

• Knowledge of relevant federal and state regulations pertaining to benefit administration

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)