Client Audit Manager

About the role

The Client Audit Manager will oversee the Firm's client audit program and support continuous improvement initiatives. This role serves as the primary point of contact during client audits, coordinates audit preparation and responses, oversees remediation activities, and works collaboratively with Firm leadership to ensure compliance with client requirements, regulatory expectations, and industry standards.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the audit process, fostering strong relationships and ensuring a professional, responsive audit experience.
• Lead the planning, coordination, and execution of client audits, including scheduling, logistics, documentation requests, and audit readiness activities.
• Partner with Firm leadership and operational teams to gather, review, and deliver audit materials accurately and within established deadlines.
• Ensure audit-related communications, responses, and supporting documentation are complete, accurate, and aligned with client expectations and compliance requirements.
• Facilitate audit interviews, meetings, and requests while representing the Firm in a professional and knowledgeable manner.
• Oversee the development, implementation, and tracking of corrective action plans resulting from client audit findings, ensuring timely and effective remediation.
• Maintain a thorough understanding of client requirements, regulatory obligations, industry standards, and Firm policies to support ongoing compliance efforts.
• Collaborate with internal audit and operational stakeholders to identify risks, evaluate controls, and recommend process improvements.
• Monitor emerging compliance trends, client expectations, and industry best practices, helping drive continuous improvement across the organization.
• Develop and deliver training, guidance, and communications to support employee understanding of requirements, audit expectations, and operational best practices.
• Track audit results, trends, and recurring issues, providing reporting and recommendations to leadership to strengthen compliance performance and operational effectiveness.
• Support the Firm's culture of accountability, compliance, client service, and continuous improvement.

Skills & Abilities

• Exceptional interpersonal and relationship-building skills, with the ability to establish credibility and foster trust with clients, leadership, and cross-functional teams.
• Strong verbal and written communication skills, including the ability to effectively present information, facilitate discussions, and prepare professional business correspondence and reports.
• Demonstrated ability to lead and manage multiple priorities simultaneously while maintaining accuracy and meeting deadlines in a fast-paced environment.
• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to identify risks, evaluate processes, and develop practical solutions.
• Strong organizational skills and attention to detail, with a commitment to producing high-quality work and ensuring compliance with established requirements.
• Ability to exercise sound judgment and make informed decisions in high-profile, sensitive, or time-constrained situations.
• Proven ability to build consensus, influence stakeholders, and drive initiatives across multiple departments.
• Self-motivated and proactive, with a continuous improvement mindset and a strong sense of ownership and accountability.
• Comfortable working independently while also contributing effectively within a collaborative team setting.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience utilizing data, reporting, and trend analysis to identify compliance risks, audit findings, and process improvement opportunities.

Education & Experience

• Bachelor's degree in Business Administration, Legal Studies, Compliance, Finance, Accounting, Criminal Justice, or a related field; equivalent professional experience may be considered in lieu of a degree.
• Minimum of 3-5 years of experience in audit, compliance, risk management, quality assurance, legal operations, financial services, collections, or a related field.
• Prior leadership, supervisory, project management, or cross-functional team leadership experience.
• Experience managing multiple projects, deadlines, and stakeholder relationships in a fast-paced environment.
• Strong working knowledge of Microsoft Office Suite, particularly Excel, Word and Outlook.