Client Applications Analyst (CC&B)

Position Responsibilities

• Analyze and resolve daily billing exceptions to ensure accurate and timely billing of accounts and adherence to defined audit controls.
• Review system data to identify discrepancies, escalating issues when needed, with guidance from leadership.
• Research and respond to client inquiries related to all facets of the billing system, and associated systems, providing clients with clear and timely resolutions.
• Communicate with trading partners on behalf of clients to resolve billing-related inquiries or discrepancies.
• Collaborate with internal teams to address client needs.
• Communicate updates to clients regarding system changes, enhancements, or maintenance activities to ensure transparency and client confidence.
• Support peers and participate in team learning activities to build proficiency in the billing application.

Requirements

• Strong customer service background with excellent verbal and written communication skills.
• Demonstrated analytical and problem-solving skills, with experience interpreting data and resolving exceptions.
• Knowledge of commonly used concepts, practices and procedures in data exception management and/ or customer care processes.
• Ability to manage multiple tasks and build independence.
• Comfortable working in a fast-paced environment. Ability to adhere to organizational escalation processes and exercise sound judgement in cross-departmental interactions.
• Ability to work on multiple projects, prioritize effectively, meet deadlines, and creatively solve problems.
• Attention to detail and strong organizational skills are required.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Prior experience in data processing and/or customer support is required.
• Exposure to energy markets, billing systems or EDI processes is a plus.