Business Applications Analyst

Position Overview

The Business Applications Analyst serves as a strategic liaison between business stakeholders, clinical operations, and Information Technology to ensure enterprise applications effectively support organizational objectives. This role is responsible for analyzing business processes, gathering requirements, configuring and supporting enterprise applications, and driving continuous process improvements across clinical, financial, operational, and communication platforms.

Responsibilities

• Partner with business and clinical stakeholders to understand operational challenges and identify technology solutions.
• Analyze current workflows and recommend process improvements to increase efficiency, productivity, and user satisfaction.
• Gather, document, and validate business and functional requirements.
• Develop workflow diagrams, process maps, and functional specifications.
• Participate in business processes, redesign, and digital transformation initiatives.
• Provide Functional support for enterprise applications including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), Revenue Cycle Management, Human Resources Information Systems (HRIS), Contact Center and VoIP platforms, Customer Relationship Management (CRM), Document Management Systems, Business Intelligence and Reporting tools.
• Coordinate User Acceptance Testing (UAT).
• Develop test scripts and validation documentation.
• Support project planning, deployment, and post-implementation activities.
• Aid in system conversions and data migration efforts.
• Collaborate with integration teams to support interfaces between enterprise systems.
• Validate data quality and system functionality.
• Assist in troubleshooting interface and integration issues.
• Support API, HL7, FHIR, and third-party application integrations where applicable.
• Develop operational reports and dashboards.
• Analyze application utilization and system performance.
• Identify trends and recommend operational improvements.
• Support leadership with business intelligence and reporting initiatives.
• Develop end-user training materials.
• Conduct application training sessions.
• Create knowledge base articles and standard operating procedures.
• Assist departments with change management and adoption of new system functionality.
• Coordinate with software vendors regarding support requests, enhancements, upgrades, and issue resolution.
• Participate in vendor meetings and product demonstrations.
• Evaluate new applications and technologies.
• Maintain documentation including Business Requirements Documents (BRDs), Functional Specifications, Process Flows, Standard Operating Procedures (SOPs), User Guides, Configuration Documentation, Change Control Documentation.

Required Education

• Bachelor’s degree in information technology, Computer Science, Health Informatics, or a related field (or equivalent work experience).
• Prior experience in a healthcare provider.
• Understanding of interoperability regulations.

Required Experience

• 2+ years of experience in interface development, configuration, and support within healthcare IT.

Preferred Application Experience

• Experience supporting one or more of the following Clinical Applications: Electronic Health Records (EHR), Patient Engagement, Population Health, Clinical Documentation, Business Applications.
• Enterprise Resource Planning (ERP).
• Human Resources Systems: Payroll, Finance, Revenue Cycle, Procurement, Scheduling, Communication Platforms: Contact Center, VoIP, Unified Communications, Collaboration Platforms, Analytics, Reporting Platforms, Business Intelligence, SQL Reporting, Dashboard Development.

Preferred Technical Knowledge

• Business process analysis, requirements gathering, application configuration, workflow optimization, system integrations, APIs, HL7/FHIR (healthcare preferred), SQL fundamentals, Microsoft Office Suite, Microsoft Power BI (preferred).

Soft Skills

• Excellent communication, presentation, and interpersonal skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong attention to detail and organizational skills.
• Team player who can also work independently with minimal supervision.
• Exposure to Agile and/or Waterfall project methodologies.

Company Values

• Equal Opportunity Employer.
• Seek candidates who desire to work in and serve an ethnically diverse population.