Client and Outsourcing Support Administrator

About the role

Support the Trust Client Service in working with the Bank’s outsource partner, FIS, providing trust and custody services. Provide support and assistance to Trust Client Service employees using the FIS technology implemented for this process, including their inquiry, and reporting.

Responsibilities

• Submit various requests to FIS, including password resets for the Bank’s online portal for Trust clients
• Assist the manager working with FIS and their different systems, partners and suppliers, including systems for inquiries and instructions, custody reports as well as their corporate actions, fund accounting, print services, Submit request for new client accounts and portfolios, including affiliations, including proxy, corporate actions and other affiliations.
• Submit requests for portfolios to be added to or removed from securities lending.
• Aid the Client Service Manager with the review of the FIS statement tracker report and anticipated statements, determine which statements need to be held and statement frequency, statement production date, investigate missing prices for statements, and generate quarterly MEPT and annual statements.
• Aid the Department Manager with filing reporting with appropriate agencies, including submitting 5500 schedule C reporting for client statements.
• Aid the Trust Outsourcing Services manager with the fee billing process, including fee billing set up, the review of fee billing schedules, defining the fee billing calendar, and the review of actual fee billing and fee projections.
• Respond daily to any incoming checks, ACH and Wires received for Fee payments and ensure they are logged accurately and fee Collections processed.
• Prepare monthly reconciliation of Fee Suspense account and ensure GL tickets are processed to credit Fee holdover suspense and Fee revenue GL.
• Comply with existing operating policies and procedures.
• Provide general support to the Client Service Manager in researching and resolving customer inquiries and other daily activities.
• Aid with the data gathering for Monthly/Quarterly Client Reviews.
• Update online databases on the Monthly and Quarterly basis.
• Perform various administrative duties as directed by management.

Requirements

• Bachelor’s degree or equivalent experience
• Excellent analytical skills
• General knowledge of securities industry’s policies and procedures
• Comprehensive knowledge of the global custody industry
• Good oral, written and interpersonal skills
• Excellent knowledge of computer software applications (MS Word, Excel, Access)

Benefits

Our job titles may span more than one career level. The starting hourly salary for this role is between $20.00 – $28.00. The actual hourly pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Pay

The actual hourly pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Schedule

Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.

Search Firm Representatives

Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.