CLIENT ADVSIOR- Palm Beach FL

Position Overview

BVLGARI, founded in Rome in 1884, is renowned for its exquisite craftsmanship and iconic jewelry creations. The brand has evolved over generations, blending traditional Italian elegance with innovative design, and continues to set trends in the luxury jewelry industry.

Client Experience & Sales

• Welcome each client with warmth and cultural sensitivity, identifying needs and delivering tailored recommendations
• Execute the BVLGARI selling ceremony with your own distinctive flair—guiding clients through discovery, storytelling, and closing
• Confidently present high-value pieces and negotiate win-win solutions that feel effortless
• Skillfully upsell and cross-sell across categories, reading client desires with intuition
• Create memorable moments that ensure every client leaves with an elevated, unforgettable experience
• Drive individual sales performance while contributing to boutique targets and KPIs

Client Development & Relationship Building

• Build and actively manage a robust client book through strategic daily outreach
• Perform CRM actions across multiple channels—calls, messages, appointments, social media—to deepen relationships and drive repeat business
• Capture and maintain accurate client data with meticulous attention to detail
• Invite and host clients for exclusive in-store events, private appointments, and curated experiences
• Network within the community at social functions and cultural events to cultivate new clientele
• Leverage your entrepreneurial spirit to build your own business within BVLGARI Boutique

Excellence & Operations

• Ensure the boutique reflects BVLGARI's impeccable luxury standards at all times—cleanliness, visual merchandising, product presentation
• Support inventory management, stock organization, and replenishment with precision and efficiency
• Follow all operational procedures, including POS, after-sales service, and compliance guidelines
• Manage multiple priorities simultaneously while maintaining grace under pressure
• Partner with your team to foster a collaborative, supportive environment and ensure smooth daily operations

Profile

• Proven experience in luxury retail or high-touch, client-facing environments with measurable sales success
• Demonstrated ability to build and maintain a loyal client book
• Bachelor's degree or jewelry/gemology certification preferred
• Multilingual capabilities highly valued (Russian language proficiency a plus)

Essential Skills & Attributes

• Exceptional interpersonal skills with the ability to adapt to diverse, high-net-worth, and international clientele
• Cultural curiosity and sensitivity; genuine appreciation for different perspectives and backgrounds
• Strong relationship-building skills rooted in trust, discretion, and authentic care
• Sales & Negotiation Prowess
• Confident communicator with diplomatic negotiation skills
• Entrepreneurial mindset with passion for building your own business
• Results-driven with the ability to thrive in fast-paced, target-oriented environments
• Operational Excellence
• Highest level of organizational and efficiency skills
• Meticulous attention to detail with proven ability to manage multiple tasks simultaneously
• Proactive problem-solver who anticipates needs and takes initiative
• Brand & Product Mastery
• Deep passion for luxury, craftsmanship, and storytelling
• Commitment to representing BVLGARI's heritage and values with pride
• Comfortable using CRM systems, digital tools, and omnichannel communication (phone, email, social media)
• Collaboration & Team Spirit
• Team-oriented with a collaborative mindset
• Willingness to mentor and support colleagues
• Flexible and adaptable to changing priorities, bringing your personal touch to every interaction