Client Advocate - Remote (CST or EST)

Employee Benefits

The core of our business is Employee Benefits, and at OneDigital, we are deeply committed to being a people-focused organization. We help over 100,000 employers ensure their employees have peace of mind through comprehensive health, pharmacy, long and short-term disability, vision, dental, and other insurance solutions.

Essential Duties and Responsibilities

• Process all incoming enrollment, claims, billing, and eligibility questions.
• Scrub all applications and identify situations requiring clarification, escalating as necessary.
• Resolve escalated issues such as urgent enrollments, unexpected pharmacy disputes, exception requests, complex claims, and billing situations.
• Provide customers with information and advice on insurance decisions and assist with issue resolution.
• Coach and mentor team members in the Client Advocate Center.
• Perform Client Advocate Center Specialist duties as needed.

Qualifications, Skills and Requirements

• Professional phone etiquette and a pleasant tone.
• A positive attitude and excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment without constant supervision and direction.
• Reliability and punctuality.
• Minimum three years of customer service experience in a broker or insurance carrier setting, five years preferred.
• Advanced knowledge of medical insurance and the ability to communicate effectively with customers.
• Experience with MS Office and computer navigation.

Pay and Benefits

The typical base pay range for this role nationwide is $23 to $25 per hour. Base pay is dependent on skills, education, qualifications, professional experience, and location. Additional compensation may include variable compensation, commission, and/or annual bonuses based on individual performance and company performance. Eligible employees receive health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. Job-related expenses are reimbursable, and employees may receive perks and discounts. For more information, visit: www.onedigital.com/careers.

About OneDigital

OneDigital is an equal opportunity employer committed to celebrating diversity and inclusion. We believe that the power of ONE starts with you. We are dedicated to creating a culture that respects and supports everyone, ensuring they feel seen, valued, respected, and supported. We comply with all relevant laws and regulations regarding fair chance and criminal history inquiries. For more details, refer to our Fair Chance Ordinances. If you have any questions about our hiring policies, please contact us. Thank you for considering joining the OneDigital team!