Client Advisor, Woodbury Commons Outlet - Jil Sander

About the Brand

Jil Sander is an international luxury brand led by design, quality, and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men, fusing elements from different genres in a play of contrast that produces sumptuous, practical, and iconic garments and accessories. The brand blends technology and hand-made craftsmanship, natural and high-performance materials, feminine and masculine styles, daywear and glamour, balancing invention and purity of forms. Established in 1968 by Mrs. Jil Sander, the brand is directed by Simone Bellotti and was acquired by the OTB Fashion Group in 2021. Constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Requirements

• Previous experience in fashion, jewelry, or lifestyle retail brands.
• Strong interpersonal and storytelling skills to engage clients.
• Sales-driven mindset with the ability to meet and exceed sales targets.
• Passion for delivering a personalized shopping experience.
• Cultural awareness and ability to interact with an international clientele.
• Collaborative spirit to work within a dynamic team environment.
• Fluency in additional languages is a plus.

Schedule

Flexible availability, including weekends, holidays, and early/late shifts as needed.

Pay

$19–$21 per hour.

Applicants must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request. Employment is contingent upon successful verification of this authorization in compliance with federal immigration laws.