Client Advisor/ Stylist- Woodbury

About the Role

A career at Maison Valentino offers the opportunity to grow in a reality where business and creativity intersect within an inclusive, open-minded community. As a Client Advisor, you will play a key role in creating meaningful experiences that inspire clients and drive the success of the boutique.

Responsibilities

• Brand Experience: Master the Client Journey to build strong, long-term relationships. Deliver impeccable Valentino Couture Service in every phase, from preparation to farewell. Actively engage in CRM targets, personalized outreach campaigns, and clienteling tools. Capture client data and qualitative notes, manage your client portfolio (including VVICs and VICs), and consistently meet sales, KPIs, and CRM goals.
• Styling: Discover and anticipate client needs, guiding them across all brand categories. Stay updated on current fashion and seasonal trends to curate looks. Develop product and fit knowledge through company trainings and in-store sessions. Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment. Stay informed about new arrivals, seasonal trends, and special events.
• Merchandise and Visuals: Assist with sales and after-sales activities, including returns, repairs, and complaints. Ensure product maintenance, floor replenishment, and warehouse stock awareness to maximize sales. Partner with the team to uphold store operations and presentation standards. Liaise with the Visual team to follow display guidelines and report relevant information to store management.
• Operations: Understand and adhere to company policies and procedures. Use the POS system for all client transactions. When an Ops team member is unavailable, assist with operational tasks such as shipping and receiving.

Requirements

• Previous luxury retail sales experience with a focus on clientele.
• Proven track record in achieving sales results.
• Exceptional customer relationship-building skills.
• Strong verbal and written communication skills.
• Proficiency in retail POS systems and MS Office (Word, Excel, Outlook).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language skills are a plus.
• Action-oriented with a drive for results and problem-solving abilities.
• Must be a team player.

Skills

• Clienteling and CRM tools.
• Product and fit knowledge.
• Trend awareness and styling.
• POS system operation.
• Merchandise replenishment and inventory management.

Pay

$20–$21 USD per hour, plus commission on base salary. Compensation is based on candidate experience.

About Valentino

The Valentino ecosystem fosters a culture of inclusivity and equality, where each colleague contributes unique attributes. Inspiring a sense of belonging, passion, and engagement, Valentino is a multifaceted world where creativity and human connection thrive.