Client Advisor - Topanga

Job responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Boutique Operations Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary
• Profile Requirements
• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Able to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.

Requirements

• At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast-paced environment, adaptable to strategies which address evolving business trends
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Able to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment.

Qualifications

• Willingness to adhere to all company policies, procedures, regulations, and standards

Skills

• Strong communication and organizational skills
• Customer service orientation
• Product knowledge and expertise
• Time management and adaptability
• Ability to work in a fast-paced environment

Benefits

• Comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability
• Employee discount program
• Paid time off
• Volunteer time off
• Holidays
• Mental health and wellbeing support
• Family friendly benefits
• Reproductive health care
• Child and elder care services
• Commuter benefits
• 401k plans with an employer contribution matching plan
• Employee referral program

Pay

Base salary within the range of $26-28 hourly, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience.

Schedule

Varying hours/days, including nights, weekends, and holidays as needed.