Client Advisor

Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience.

• Identify and overcome objections and obstacles, including quoted items, financing options, and customer education, and resale pricing.
• Capture leads and convert them through a charismatic presentation of our product and superb follow-through.
• Support and manage your sales peers, build customer relationships, and educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers.
• Assist leadership and training teams in the development of the in-store experience within the team.

Job Responsibilities

• Welcome customers to Rebag by making their journey and understanding of Resale a memorable and exciting experience.
• Coordinate all aspects of the sellers' final transaction, including receipt of final payment.
• Contribute ideas toward improving the Rebag's sales and trade experience, as well as back-end processes and procedures.
• Demonstrate a mastery of all Rebag products and services.
• Keep up with industry trends and best practices.
• Proactively and consistently update our CRM system to ensure accurate customer experience information is captured to build stronger rapport.
• Ensure opening and closing procedures are to standards.
• Assist management in developing the sales team to deliver best-in-class knowledge and experience to every customer that walks in to the boutique.
• Lead the sales team to success by achieving monthly sales quota.
• Absorb and perform required tasks with attention to detail to ensure all transactions both in sales and submissions are properly processed.

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces.
• Passion for Fashion and Sustainability.
• Tech Savvy.
• Self-starter who likes to enjoy a new challenge.
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to.
• Able to present a case study on the industry and what makes Rebag a leader in the Industry.
• Comfortable standing on your feet for long periods of time.
• Lead by example at all times.
• Able to work weekends and evenings.
• Able to lift a maximum of 40 lbs based on needs of the role.

Legal right to work in the United States.