Client Advisor - Scottsdale

Role

The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor.
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serve as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively use clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customers and identify potential clients.
• Achieve the sales goals, enhancing and developing the business.
• Sourcing new clients using the CRM tools.
• Maintain and build productive long-term relationships with DG loyal clients.
• Oversee the organization's sales policies, objectives and initiatives.
• Assist in merchandising and maintenance of the shop floor.

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Strong communication skills
• Experience in Women’s and Men’s RTW

COMPANY

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.