Client Advisor - Scottsdale

Position reports to: Boutique Manager/Director

Job Purpose

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team-first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development

• Ensure a welcoming client-focused environment, offering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem-solve in partnership with the leadership team to ensure each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Boutique Excellence

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other boutiques for clients and accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on the floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise when necessary

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion, and the brand
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills
• Provide outstanding customer service in person, over the phone, and through electronic communication
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment
• Can stand for extended periods, move and handle boxes of merchandise and fixtures, and must be able to lift at least 30 lbs
• Responsible for store security procedures, including locking and securing the premises as needed

About the Company

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "métiers d’art". Our Maison is a destination for sustainable growth and success where we shape the future of our talents in a positive, authentic, and generous environment. We bloom and deliver excellence with passion, determination, courage, and optimism to offer meaningful and daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.