Client Advisor - Saks, Bal Harbour

About the role

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best‑in‑class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client‑centric approach.

Responsibilities

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value.
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).
• Maintain a strong drive for results and a positive, team‑first attitude at all times.
• Act as a brand ambassador both within and beyond the boutique environment.
• Ensure a welcoming client‑focused environment, offering best‑in‑class service in person, over the phone, and through electronic communication.
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow‑up.
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences.
• Problem‑solve in partnership with the leadership team to ensure each client issue is accurately resolved to the benefit of the business.
• Anticipate client needs and deliver tailored product recommendations and styling guidance.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Help locate merchandise at other boutiques for clients, accurately process charge‑send sales per company guidelines.
• Responsible for individual stock assignments, including organizing stock on the floor and in the heart of the house.
• Participate in all inventory and cycle counts and protect boutique assets by following operating procedures.
• Assist in packing or wrapping customers’ merchandise when necessary.

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Ability to develop strong and lasting relationships through strong communication, organization, and follow‑through skills.
• Provide outstanding customer service in person, over the phone, and through electronic communication.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.
• Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor‑tag remover, computers, and other office equipment.
• Ability to stand for extended periods, move and handle boxes of merchandise and fixtures, and lift at least 30 lb.
• Responsible for store security procedures, including locking and securing the premises as needed.