Client Advisor, Bal Harbour

About the role

RIMOWA is seeking a highly accomplished and passionate Client Advisor to drive sales through exceptional client service, strong product knowledge, and a deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in-store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

Responsibilities

• Sales
  • Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
  • Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
  • Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
  • Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.
• Customer Service
  • Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
  • Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
  • Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
  • Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.
• Operations
  • Execute all POS transactions with precision and efficiency.
  • Confidently open and close the store register in full compliance with company policies.
  • Participate proactively in inventory management while upholding the highest standards of loss prevention.
  • Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
  • Always uphold immaculate store presentation and operational readiness.

Requirements

• Proven success in a premium or luxury retail environment.
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills.
• Strong problem-solving capabilities and a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle items up to 20 lbs.

Skills

• Multilingual skills in Spanish, French, Portuguese, and/or Mandarin are a plus.