Client Advisor, Rolex - Roosevelt Field

About the role

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand.

Responsibilities

• Create a positive, inviting and elevated environment for the discerning client.
• Demonstrate a passion for watches and jewelry.
• Train other Client Advisors and ensure they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
• Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.
• Obtain client contact information utilizing the CRM system to build an ongoing relationship and elevate the Rolex discovery journey.
• Implement brand strategies and guidelines.
• Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.
• Ensure the visual presentation of the watches is consistent with the luxury image of the brand.
• Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.
• Attend training sessions to increase product knowledge.
• Maintain a balance of sales across the full product assortment.
• Work with team members to ensure the Rolex area is at all times clean and attractive.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to help set-up or close store depending upon shift.
• Update Tourneau|Bucherer staff on the Rolex brand.
• Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.
• Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.
• Execute all expectations of The Rolex Way in every client presentation.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Qualifications

• 3+ years of relevant experience, preferably sales in the luxury market.
• Prior watch and fine jewelry experience is helpful, but not required.
• Excellent communication, interpersonal and customer relation skills.
• Sales driven and results orientated.
• Team player.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.
• Adaptable with an attitude of continuous learning.
• A Bachelor’s degree or equivalent in business or related discipline is preferred.
• Bi-lingual language proficiency is a plus to cater to our international customer base.