Client Advisor, Rolex - Naples

Overview

The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.

Essential Job Responsibilities

• Create a positive, inviting and elevated environment for the discerning client.
• Demonstrate a passion for watches and jewelry.
• Train other Client Advisors and ensure they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
• Aid in Rolex sales as necessary, providing product information, closing deals, etc., to ensure every client experiences the luxury of Rolex to the fullest.
• Utilize the CRM system to obtain and build ongoing relationships with clients, including sending birthday and holiday cards, informing clients of new merchandise, and inviting customers to special events/campaigns.
• Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within the store location.
• Maintain a consistent visual presentation of the watches to reflect the luxury image of the brand.
• Act as a mentor to other Client Advisors and utilize Tourneau|Bucherer advantages to the fullest to preserve the luxury status of the product.
• Attend training sessions to increase product knowledge.
• Meet or exceed sales objectives for any given month, quarter and year.
• Clearly understand daily, weekly, and monthly sales objectives and how they relate to overall targets.
• Develop long-term relationships with clients to encourage future visits and purchases.
• Accept and incorporate constructive advice from managers to improve sales performance.
• Become comfortable selling all brands of watches and jewelry, maintaining a balanced sales approach across the full product assortment.
• Adhere to all store security procedures.
• Set up cases and windows.
• Foster an environment of support and collaboration with other Client Advisors.
• Respect the company dress code policy.
• Work with team members to ensure the Rolex area is always clean and attractive.
• Be punctual and attend work regularly.
• Help set up or close the store depending on the shift.

Training

• Update Tourneau|Bucherer staff on the Rolex brand.
• Schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.
• Convey the importance of the brand's history to the Tourneau|Bucherer Staff.
• Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service, etc.
• Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.

Requirements

• A passion for building clientele and selling.
• A demonstrated exemplary level of integrity and professionalism at all times.
• The ability to work a flexible schedule throughout the week.
• A polished and professional appearance with a positive attitude.
• To meet and exceed company assigned goals, metrics, and objectives.