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Jobs · Consulting · Minnesota

Client Advisor (Part-Time) - Southdale Center, Edina

Moncler · Edina, MN · 2 days ago
Consulting$22/hrPart-time

About the role

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.

Responsibilities

  • Perform as a team player and participate in all activities contributing to the overall objectives of the store.
  • Contribute to and maintain a positive and collaborative work environment.
  • Deliver exceptional client experiences by performing the following:
    • Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
    • Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
    • Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
  • Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
  • Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
  • Learn and master Brand and product knowledge.
  • Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
  • Support in inventory preparation and execution as necessary.
  • Proactively follow up with customer charge sends, repairs, and holds.
  • Support and maintain visual merchandising standards.
  • Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

  • Minimum 2 years of retail experience, preferably in a luxury environment.
  • In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
  • Team-oriented with excellent interpersonal skills.
  • Client-centric individual who thrives in a fast-paced and dynamic environment.
  • Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
  • Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
  • Dependable, punctual, and flexible.
  • Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
  • Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Special Skills And Personal Attributes

  • Team-oriented with excellent interpersonal skills.
  • Client-centric individual who thrives in a fast-paced and dynamic environment.
  • Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
  • Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
  • Dependable, punctual, and flexible.
  • Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
  • Tech-savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Qualifications

  • Education: N/A
  • Work Experience: Minimum 2 years of retail experience, preferably in a luxury environment. In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Additional Information

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Pay Transparency Statement

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $24 per hour.

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