Client Advisor - Palm Desert

About the role

We expect our employees to deliver the Tiffany Experience to each client. Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity. For us, it is a dream to be associated with a company forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Responsibilities

• Embody the Tiffany brand in each client interaction using the Tiffany touch, adding your own flair to make each client’s experience extraordinary.
• Serve as an excellent communicator and brand ambassador, conveying passion for Tiffany in every conversation with an entrepreneurial spirit.
• Develop client relationships and exceed commercial targets by building your own business through client development and sales growth.
• Foster a clienteling culture, encourage an entrepreneurial spirit, and reinforce client development to grow outreach business.
• Deepen client relationships to drive lifetime loyalty and spend, consistently achieving or exceeding monthly, quarterly, and annual store commercial targets.
• Capture client data and cultivate new and existing client relationships, delivering a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business by delivering elevated client experiences in each appointment and driving sales through key product pillars.
• Convert clients daily through curiosity and discovery.
• Elevate the in-store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch and your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program and leverage client feedback to create memorable in-store experiences.
• Execute best practices by optimizing hospitality and store amenities, acting on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’ and enhance their experience.

Requirements

• Experience in retail or luxury retail, or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with clients and work with a diverse client base.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Authorization to work in the United States or in the country where the position is based.

Qualifications

• A college/university degree (desired).
• Proficiency in multiple languages (desired).

Pay

The hiring range for this position is $20.40–$27.60 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.