Client Advisor

About the Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and cutting-edge techniques. Today, MCM embodies bold, rebellious, and aspirational values through its association with music, art, travel, and technology, revolutionizing classic design with futuristic materials. The brand appeals to the 21st Century Global Nomad generation—genderless, ageless, empowered, and unconstrained by rules. MCM is distributed online and in 650 stores worldwide, including locations in Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, and the Middle East.

For more information, visit www.mcmworldwide.com.

About the Workplace

MCM is a highly collaborative, multinational, and multicultural organization with a workforce spanning offices and stores globally. The company upholds its culture and values through corporate social responsibility, adhering to high ethical standards. Employees are encouraged to become high-performing individuals who reflect the diversity of the communities they serve. MCM is committed to diversity and inclusion, fostering a supportive environment where inclusivity is prioritized. The company maintains zero tolerance for harassment, insults, ostracization, or defamation.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships, driving personal business through creative selling, client-book management, mailings, and post-sale follow-up.
• Exceed monthly sales goals consistently, establish weekly sales plans, and develop selling strategies.
• Assist in maintaining the visual and general upkeep of the selling floor.
• Handle customer repairs and advise clients on the best fit for pieces, including creating custom design pieces as needed.
• Assist in maintaining inventory in the stockroom and on the selling floor.

Requirements

• Minimum of two years’ experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (both internal and external).
• Ability to thrive in a high-paced environment and multitask effectively.
• A positive, outgoing, high-energy personality with an entrepreneurial and sales-focused mindset.
• Proficiency in retail point-of-sale systems, Microsoft Word, Excel, and email.
• Strong passion for fashion and a results-driven approach.

Pay

$19.00–$22.00 per hour.