Client Advisor (NY Soho Flagship Store, USA)

About the role

Join Ferrari Lifestyle as a Client Advisor in our Soho, NY boutique and become a key player in merging the worlds of luxury and fashion. You will act as a brand ambassador, building Ferrari Lifestyle’s reputation as a fashion icon while fostering long-lasting, meaningful relationships with clients to drive growth and loyalty in your market.

Responsibilities

• Sales Generation:
  • Achieve or exceed monthly and seasonal sales goals for both individual and store performance.
  • Develop in-depth product knowledge and train selling staff to enhance expertise.
  • Build a network of influential contacts in the luxury sector to promote customer loyalty, with a focus on VIC/VIP clients.
  • Identify and pursue new sales opportunities through events, activations, and collaborations with luxury hotels, fine restaurants, fashion outlets, stylists, and other external partners.
  • Collaborate with corporate teams and stores to create and implement strategies for attracting, retaining, and engaging high-value clients.
  • Track and analyze VIC initiatives, adjusting strategies to optimize results.
  • Organize and manage high-end events and experiences for VICs, ensuring a seamless and memorable brand experience.
  • Stay informed about fashion industry trends and market developments.
  • Partner with the Store Director and Associate Store Director to meet or exceed store sales targets.
• Customer Service:
  • Utilize the brand’s Selling Ceremony guidelines to deliver exceptional Ferrari service, maintaining an 85% grading standard.
  • Lead by example in providing tailor-made advice, actively listening to customers’ expectations, and addressing their requests.
  • Engage customers with creative and surprising wardrobe suggestions.
  • Foster a culture of clienteling and relationship-building within the team to drive repeat business, consignment sales, and in-store activations.
  • Resolve customer service issues quickly and effectively.
• Operations:
  • Support the Associate Director and Director with staff training in all aspects of the selling experience and role-specific responsibilities.
  • Understand and execute all register functions relevant to your role.
  • Maintain a neat and organized understock and stock room.
• Merchandising/Visual:
  • Ensure the selling floor is consistently neat, clean, organized, and aligned with the brand’s visual standards.
  • Identify and communicate product concerns to Store Leadership in a timely manner.
  • Communicate inventory needs to Store Leadership to support business objectives.
• Human Resources:
  • Adhere to Presentation & Wardrobe standards, ensuring a professional appearance that reflects the brand image.
  • Follow all company policies and procedures.

Requirements

• Bachelor’s degree in a related field preferred but not required.
• Minimum of 2 years of retail experience within the luxury fashion sector.
• Experience working with international brands is a plus.

Skills

• Exceptional communication skills (verbal and written).
• Ability to meaningfully engage with clients and team members.
• Strong multitasking abilities in a dynamic environment.
• Keen sense of current fashion trends and sensibility within the luxury segment.
• Knowledge of Spanish is a plus.

Location: Soho, NY (USA)