Client Advisor -New York Flagship

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products, and accessories. Our dynamic team consists of approximately 3,800 committed professionals based across our Florence Headquarters, regional offices worldwide, and around 400 directly operated stores throughout Europe, the Americas, and Asia. Our creations embody the heritage and savoir-faire that are the hallmarks of our brand. Ferragamo is certified as a Great Place to Work.

The Role

We are currently looking for a Full-Time Client Advisor for our New York Flagship Location. The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives. You will manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve the best sales performance.

Responsibilities

• Inclusive Leadership: Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
• Collaboration: Actively promote a positive work environment through teamwork and collaboration. Assist the operations team by maintaining stock in designated areas on the selling floor and in the stock room.
• Customer Centricity:
  • Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony that makes the client feel confident and energized.
  • Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Play an active role on the selling floor to ensure a memorable client experience, putting the client at the center of every decision.
  • Demonstrate expert styling and brand knowledge.
  • Promote cross-selling to increase UPT sales metrics.
  • Capture customer data in the company’s CRM database to connect with clients, maintain, and develop relationships.
• Agility:
  • Think innovatively about how to improve and generate new ways of creating tangible value and magic for the client.
  • Engage in sales—in person, by telephone, email, etc.—which includes the physical ability to assist customers and fit them properly with shoes.
  • Clearly understand company-set KPIs and exhibit the ability to identify strategies to enhance performance standards.
  • Take an aggregate approach to identify and recommend merchandise across all channels.

Qualifications

• A caring, authentic, and trusted client advisor with an intuitive passion for style.
• Act and think first of the client and their experience, with in-depth knowledge of the desires, needs, and expectations of luxury clients.
• A powerful communicator who handles clients with personal care and empathy, putting the client at the center of every decision.
• A master of storytelling and the art of asking engaging questions.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English language skills; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
• Ability to effectively communicate with customers, peers, and management, including proper telephone etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.

Physical Requirements

• This position involves constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods.
• May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
• Involves lifting of at least 20 lbs.

Schedule

• Regular and reliable attendance is required.
• Full-time schedule, with a variety of hours which may include mornings, evenings, and weekends based on store needs.