Client Advisor, Mercer Flagship

About Khaite

KHAITE is a womenswear and accessories brand founded in 2016 by Catherine Holstein. Based in New York, KHAITE evolves with each season, offering pieces that blend contrasting elements like strength and softness, structure and fluidity, and embodying a signature sensuality and ease.

About The Opportunity

KHAITE is seeking a Client Advisor to join its Mercer Flagship store. Ideal for a luxury retail professional passionate about building meaningful client relationships, this role involves delivering exceptional service, styling, and product expertise to enhance the in-store experience.

Essential Duties & Responsibilities

• Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
• Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
• Achieve and exceed individual sales goals and key performance metrics.
• Demonstrate strong product knowledge across ready-to-wear, handbags, footwear, and accessories.
• Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
• Proactively communicate with clients regarding new arrivals, exclusive collections, events, and special services.
• Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
• Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
• Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
• Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
• Foster a collaborative, positive, and inclusive team environment.
• Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story through ongoing product education and training.
• Participate in product knowledge sessions and training initiatives while incorporating seasonal storytelling into the client experience.
• Share product knowledge, styling insights, and best practices with teammates to support a culture of continuous learning.
• Support daily operational responsibilities, including opening and closing procedures.
• Aid in inventory management, cycle counts, replenishment, and stock organization.
• Accurately process sales transactions, returns, exchanges, and omnichannel orders.
• Ensure compliance with company policies and operational procedures.
• Maintain the sales floor and stock areas to ensure an exceptional client experience at all times.

Skills & Requirements

• Interpersonal Skills: Action-oriented; drive for results; passion for styling, fashion, and delivering exceptional customer experiences; strong interpersonal, communication, and relationship-building skills; collaborative team player with a positive and adaptable attitude; highly organized with excellent attention to detail; comfortable working in a fast-paced, entrepreneurial environment.
• Education/Experience: 2–5 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion; demonstrated success achieving and exceeding sales goals in a client-driven environment; experience building and maintaining a client book; familiarity with luxury clienteling tools and CRM platforms; ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays; existing network of clientele in the local market is preferred.

Benefits

• Medical, dental, and vision programs
• A company bonus plan
• Employee discounts and perks
• A 401(k) plan with employer match
• Other ancillary benefits

Equal Opportunity Employer

KHAITE is committed to an inclusive environment of mutual respect where all employees feel included, developed, and heard. We recruit and recognize all types of talent and singularities.

Pay Range

The rate of pay offered will be dependent upon the candidates' relevant skills and experience. The New York Pay Range is $25 - $28 USD.