Client Advisor, Melrose Place

About the brand

This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail, and a love of colour and print. Founded in Sydney in 1991 by sisters Nicky and Simone Zimmermann, the brand took the bold step of fusing fashion with swimwear early in its evolution, creating a new point of reference in flattering, feminine, and stylish swimwear. While swimwear thrust Zimmermann onto the international stage, its optimistic, feminine, and consistently desirable ready-to-wear and resort collections have propelled it to greater global appeal.

Based in Sydney, Zimmermann presents its ready-to-wear collections each season at Paris Fashion Week. Working with designer and long-time collaborator Don McQualter, the brand maintains stand-alone stores across Australia, the UK & Europe, China, the US, and the Middle East.

Responsibilities

• Achieve sales targets and store KPIs while upholding Zimmermann’s brand standards, including store and visual presentation, stock, and inventory.
• Provide an exemplary standard of client service in line with the brand’s global vision.
• Acquire and grow the Zimmermann client database through engaging and maintaining professional client relationships.
• Ensure a consistently high standard of visual presentation reflective of brand directives.
• Maintain a thorough understanding of company policy and procedure relating to store operations, stock, and loss prevention.
• Engage in team training and development initiatives, including product and brand knowledge, sustainability, diversity, and Work Health Safety.

Requirements

• Capability and drive to reach KPIs and sales targets.
• Professionalism, optimism, and a team-oriented approach.
• Exceptional communication and interpersonal skills.
• Previous sales experience in luxury designer fashion.
• A passionate brand ambassador who embodies Zimmermann values.
• Ability to cultivate brand loyalty through positive client interactions.
• Detail-oriented with excellent organizational skills and problem-solving ability.
• Passion for exceeding customer expectations.
• Ability to build ongoing rapport with clientele.
• Ability to work independently and as part of a team.

Benefits

• Bespoke career development plans and access to strong mentors and industry leaders.
• Opportunity to grow within an Australian luxury fashion brand with global work opportunities.
• Competitive package, seasonal uniforming, and team member discount.
• Be part of a responsible fashion house with a focus on sustainability.
• Eligibility for commission on all sales, designed to reward excellence and contributions to personal and store sales performance.

Pay

$21/hour (base) + commission. Annual base salary equivalent: $43,680 USD.