Client Advisor

About the role

Loewe is currently seeking a Client Advisor to join its South Coast Plaza team. In this role, you will be responsible for building client relationships within the luxury market while achieving goals through the company’s values.

Responsibilities

• Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
• Surpass client expectations by providing outstanding, personalized customer service founded on enduring and meaningful relationships.
• Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
• Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
• Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
• Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
• Ensure both the sales floor and stockroom are well-organized per company policy.
• Contribute to the visual presentation of products, adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Adhere to all company policies and procedures.
• Record all pertinent customer information accurately in the database.
• Actively promote store events via email, phone, and personalized notes.
• Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
• Consistently address any client-related issues, including shipping and alterations.
• Play a role in general housekeeping and store image upkeep.
• Support shipping and receiving and inventory control as requested.

Key Qualifications & Skills

• Possess over three years of luxury fashion sales experience within a retail environment.
• Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues.
• Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.
• Display strong organizational skills and follow-through.
• Embrace a team-oriented mindset with a strong desire to collaborate effectively.
• Thrive in a dynamic and fast-paced work environment.
• Show high adaptability and catering to different customer needs.
• Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands.
• Foreign language knowledge a plus but not required.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

Benefits

• Medical, dental, and vision insurance
• Short and long-term disability coverage
• Various paid time off programs
• Employee discount/perks
• Retirement plan with employer contribution
• Bonus structure
• Holiday pay
• 401k with automatic employee contribution

Pay

The compensation for this position ranges from $25–$27 hourly. The rate of pay offered will be dependent upon the candidate’s relevant skills and experience.