Client Advisor, Leather Goods, Accessories & Fragrance

About the role

We are seeking a Client Advisor for our BVLGARI boutique located in the Miami Design District. This role involves connecting clients with high-quality pieces that combine Italian craftsmanship with contemporary design.

Responsibilities

• Meet and exceed sales targets by providing expert knowledge and advice on BVLGARI’s small leather goods, handbags, and accessories.
• Identify client needs and preferences to recommend products that complement their existing collections.
• Conduct product presentations and private viewings to deliver a personalized shopping experience that aligns with the luxury and exclusivity of the BVLGARI brand.
• Maintain an updated understanding of the latest collections and offerings in the small leather goods, handbag, and accessory categories.
• Manage sales transactions efficiently, adhering to company protocols and procedures.

Client Relationship & Portfolio Management

• Develop and maintain long-term relationships with clients through a bespoke service tailored to their preferences and lifestyles.
• Use clienteling tools and systems to track client information, preferences, and purchase history, ensuring a tailored approach in all interactions.
• Organize and attend client events, product launches, and other activities to enhance client engagement and brand loyalty.
• Proactively reach out to potential new clients and nurture existing relationships through regular communication, updates on new products, and exclusive offers.

Requirements

• Proven experience in luxury retail, particularly in leather goods and accessories.
• A strong passion for fashion and luxury, with specific knowledge of small leather goods and handbags.
• Experience in managing people is considered a plus.
• Excellent communication skills, with the ability to engage and persuade a discerning clientele.
• Commitment to delivering exceptional customer service.
• Fluency in English; additional languages are a plus, reflecting our global client base.
• Ability to work flexibly, including weekends and holidays, and attend client events outside standard retail hours.
• A professional and polished appearance that aligns with the BVLGARI brand ethos.

Qualifications

• Fluent in English; additional languages are a plus.
• Ability to work in a fast-paced, high-pressure environment.
• Strong organizational and multitasking skills.
• Knowledge of CRM systems and clienteling tools.

Skills

• Expertise in BVLGARI’s small leather goods, handbags, and accessories.
• Strong interpersonal and communication skills.
• Ability to build and maintain long-term relationships with clients.
• Proficiency in using clienteling tools and systems.

Benefits

BVLGARI offers a comprehensive benefits package including:

• Medical coverage
• Financial planning services
• Paid time off
• 401(k) eligibility
• Employee perks, including luxury product discounts and training opportunities

Pay

The position offers an hourly range of $29.00–$30.00. Final compensation will be determined based on relevant experience, qualifications, job-related skills, and internal pay alignment.

Schedule

The schedule for this role includes weekends and holidays, and attendance at client events outside standard retail hours.