Client Advisor - Dallas, TX - Dallas Highland Park

Job Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Maintain client books; follow-through with clients' concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Acquire product knowledge, company information and history.
• Keep up to date with company news and be familiar with the competition.
• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
• Be a positive role model, always representing the brand appropriately.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Participate and prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Qualifications

• Minimum 2 years’ experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes / weight up to 10lbs.
• Minimum High School Diploma.
• Organizational and strong digital literacy required.
• Must have flexible availability, some nights, weekends, and holidays.