Client Advisor - Dallas

Responsibilities

• Consistently achieve/exceed monthly and yearly turnover and KPI targets set by the Boutique Manager and management.
• Support in achieving/exceeding the Boutique’s overall target.
• Actively participate in briefings and contribute to the development of Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following the Panerai Selling Ceremony.
• Identify high‑potential sales leads, perform targeted and diligent follow‑up to generate product selling opportunities.
• Identify customers’ needs and suggest/promote products accordingly.
• Know the Maison’s products, their availability, delivery status, brand DNA and history, and be able to share this information with customers.
• Develop a good understanding of competition and the luxury industry through self‑learning and trainings.
• Actively participate in all brand training sessions.
• As brand ambassador, maintain impeccable presentation according to company guidelines.
• Understand and comply with all company policies and procedures (security, inventory, product delivery, etc.).
• Manage the boutique’s daily business (opening/closing, inventory, repairs process, etc.).
• Maintain excellent boutique appearance in accordance with exterior and interior environment guidelines (grooming, visual merchandising, etc.).
• Assist with special projects when needed.
• Contribute to the development of the boutique database by accurately capturing prospects/customers data for follow‑up and relationship building, meeting individual KPI targets.
• Develop and manage the assigned client portfolio by cultivating new and existing relationships through exceptional service and Panerai CRM initiatives.
• Apply CRM relational strategy as per Headquarters’ guidelines.
• Assist the Boutique Manager in developing CRM action plans and participate in boutique or off‑site events.
• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism, and courtesy during and after the sale.
• Ensure seamless customer experience when handling SAV requests and follow up on customer inquiries in a timely manner.
• Perform other duties as determined by the Boutique Manager.
• Key Performance Indicators: individual sales target, transformation rate, average price, CRM KPI’s (data quality and volume), mystery shopping results.

Qualifications

• Minimum of 2 years in the luxury retail industry in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English; additional language skills are a plus.
• Result‑ and action‑oriented.
• Strong selling skills.
• Team player with good interpersonal competencies and empathy.
• Curious, self‑motivated, with an excellent customer‑service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) plan with employer match.
• Paid time off and wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off to support community initiatives.

Salary will be determined based on relevant skills and experience.