Client Advisor (Automotive Sales Experience Needed)

Pay scale consists of base hourly compensation of $16.90 and uncapped commission based on the value of closed hours achieved.

About the role

The Client Advisor is responsible for sales of new and pre-owned vehicles to customers within the assigned Dealership.

Responsibilities

• Meet and greet guests promptly in a friendly and professional manner.
• Know, understand, and adhere to federal, state, and local laws governing retail auto sales.
• Maintain product knowledge through dealer training and self-study.
• Meet sales goals by greeting potential customers, contacting previous customers, seeking referrals, responding to communications, and developing outside networking relationships.
• Identify customers’ automotive needs and answer questions about vehicles of interest.
• Set up and conduct vehicle demonstrations, ensuring safe driving practices on the lot.
• Prepare and present sales proposals for requested vehicles.
• Finalize sales and ensure vehicles are ready for customer pickup at the appointed time.
• Follow up post-sale to determine customer satisfaction and reinforce the sales experience.
• Utilize the Dealership’s CRM system for ongoing customer communication to encourage repeat business and referrals.
• Maintain a professional appearance consistent with the dealership’s dress code.
• Adhere to work schedule, arriving on time and maintaining accurate attendance records.
• Keep work areas clean and organized, including offices and vehicle displays.
• Log all floor and telephone customers accurately into the CRM system.
• Ensure all paperwork is accurate and complete, following through on stipulations for timely deal approval and funding.
• Conduct thorough test-drives on a planned circuit, verifying customer driver’s license and information.
• Inspect vehicles to ensure they are detailed, functional, and ready for delivery.
• Introduce customers to the Service and Parts Department and Service Advisor when possible.
• Safeguard customer and dealership information per established policy.
• Comply with all safety rules and use required personal protection equipment.
• Return demo vehicles to their proper display locations.
• Exemplify organizational culture and hold others accountable for doing the same.
• Perform other related duties as assigned.