Client Advisor | Ala Moana Center
About the role
As a Client Advisor at Burberry, you will build relationships with new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to store management, you will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.
Responsibilities
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
- Follow company policies, guidelines, and procedures
- Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster teamwork and a positive work climate
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or client requests
Qualifications & experience
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
Skills & attributes
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
Measures of success
- Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net promoter score)
- New client acquisition (conversion and retention)
- Number of appointments held on a monthly basis
Pay
Expected base salary for the role will generally be between $21.00 and $23.00 per hour at the commencement of employment. Base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.