Client Administration Coordinator

Responsibilities

• Process LOA / FMLA (Family and Medical Leave Act) requests and assist clients and employees regarding leave regulations and required paperwork
• Process requests for drug testing/background checks
• Reconcile monthly invoice adjustments for billable services
• Process yearly EEO1 Reporting for clients required to file
• Process yearly Veteran Reporting for clients with Government Contracts
• Process yearly California Pay Reporting requirements
• Manage client requests for Compliance Posters
• Review and complete with accuracy, employment verifications
• Provide excellent customer service to Questco clients and worksite employees including positive telephone experience and prompt follow-up
• Follow all Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, HIPAA, other data privacy rules and regulations, Civil Rights Act of 1964, and FMLA regarding client issues and decisions and know when to obtain legal or other advice
• Provide proactive communication and partner with Questco departments to ensure the best client experience possible

Requirements

• 1+ years’ experience in Customer service / Client facing role
• Experience in HR or similar is preferred
• Strong written and verbal communication skills
• Must work well independently as well as a functional team member
• Professional services experience, PEO knowledge, preferred
• Excellent computer skills, high proficiency in MS Office

Qualifications

Strong interpersonal skills, ability to handle sensitive client situations gracefully

Demonstrates integrity, ethics, accountability, responsibility, initiative and teamwork

Excellent presentation skills, and professional verbal and written communication skills

Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

Skills

• Strong interpersonal skills, ability to handle sensitive client situations gracefully
• Demonstrates integrity, ethics, accountability, responsibility, initiative and teamwork
• Excellent presentation skills, and professional verbal and written communication skills
• Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients

Physical Requirements, Language Skills

• Must be able to work flexible schedules when needed to support business needs
• Frequent viewing of computer terminal with wrist/finger movement to operate a computer keyboard
• Requires sitting or standing for long periods of time
• Must be able to lift and carry up to 5lbs. periodically
• Bend, reach, pull, stoop, and push are all elements of physical activity for this position
• Fluency in English – speak, read and write