Client Acquisitions Specialist

What You'll Do

• Place a high volume of outbound calls to prospective clients, introducing them to Koala Health’s services.
• Handle inbound customer calls to support a wide range of functions through cross-trained operational workflows.
• Clearly explain Koala’s value and guide pet owners through the steps of becoming clients.
• Overcome objections and handle questions with professionalism and expertise in Koala’s service.
• Address questions and concerns in a way that builds confidence and moves conversations forward.
• Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records.
• Share feedback and insights with teammates to help refine outreach strategies.
• Represent Koala with professionalism, empathy, and enthusiasm in every interaction.

What You'll Need (Requirements)

• A high school diploma or equivalent.
• One to two years of experience in customer/client-facing roles with outbound calling, inside sales, or client engagement responsibilities.
• Weekend availability required, with two days off during the week provided as a schedule swap.
• Comfort handling a large number of phone calls each day.
• Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation.
• Familiarity with computer and web-based tools.
• Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace.

Why You'll Love Koala Health

• Meaningful mission helping modernize pet health.
• Remote-first culture built on flexibility and trust.
• Competitive salary with performance-based incentives.
• Medical, dental, and vision insurance with partial dependent coverage.
• Generous PTO and a 401(k) plan.
• Supportive, energetic team that celebrates wins and learns fast.

$18 - $19 an hour

Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.