Client Accounts Administrator - ET
DLA Piper · Reston, VA · 1 mo ago
Hybrid$41.2–$62.78/hrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content. No job title heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Key content:
- Summary paragraph: "DLA Piper is, at its core, bold, exceptional, collaborative and supportive..." Actually that's intro. Then "Summary The Client Accounts Administrator, working in collaboration..." So we can have an About the role section (or Summary). Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying these are examples but we should use those headings when appropriate. Probably we should stick to those. Location could be part of About the role or maybe we can omit because not required. But we need to preserve ALL substantive information. So we need to include location info somewhere. Could embed in About the role paragraph.
- Responsibilities: There's a big block under "Responsibilities" with US Clients and Global Clients subparts. We'll create
About the role
thenwith that summary text. - Location: "This position can sit in our New York, Atlanta, Baltimore, Boston, Miami, Northern Virginia, Philadelphia, Raleigh, Short Hills, Washington, DC, or Wilmington office and offers a hybrid work schedule." This could be a Location section but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Location not listed, but we could maybe incorporate into About the role or maybe we should not create a heading not in list. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying these are examples but we should use those headings when appropriate. Probably we should stick to those. Location could be part of About the role or maybe we can omit because not required. But we need to preserve ALL substantive information. So we need to include location info somewhere. Could embed in About the role paragraph.
- Responsibilities: There's a big block under "Responsibilities" with US Clients and Global Clients subparts. We'll create Responsibilities
then - items. Need to capture all duties.
We need to avoid duplicative lines. We'll extract bullet points.
Let's list responsibilities from text:
US Clients:
- Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
- Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
- Fields billing inquiries.
- Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
- Meets SLA requirements for response and resolution.
- High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection.
- Pursues root-cause rejection resolution.
- Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel.
- Updates and tracks changes to the requirements as necessary.
- Able to summarize and communicate with key stakeholders.
- Responsible for obtaining complex monthly reporting that may require collaboration with other teams.
- Reviews data for accuracy prior to submitting.
- Gathers and submits accrual information based on client requirements.
- Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy).
- Includes other billing information as needed.
- Submits finalized invoices electronically based on client requirements.
- Continuously strives to improve client service and deliverables.
- Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
- Shares expertise and knowledge to support team member development.
- Effectively engages with all team members.
- Able to proxy for or with managers when additional team support is required.
- Drives improvements through collaboration with other departments.
- Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines.
- Manages time efficiently.
- Other duties as assigned.
Global Clients:
- Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
- Responsible for obtaining complex monthly reporting that may require collaboration with other teams.
- Reviews data for accuracy prior to submitting.
- Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
- Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely.
- Initiates troubleshooting issues with finance counterparts as needed.
- Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
- Generates global client LEDES files for electronic billing based on client requirements.
We can combine duplicates (some appear both sections). We'll deduplicate.
Now Desired Skills section: list skills.
- Strong communication and interpersonal skills required to interact with staff and timekeepers.
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
- Must be an accurate proofreader and have strong attention to detail.
- Ability to troubleshoot and resolve complex problems required.
- Must have proven analytical skills.
- Has ability to work independently and is able to take direction well.
- Minimum Education: High School Diploma or GED.
- Preferred Education: Bachelor’s degree in Accounting, Finance or similar field highly preferred.
- Minimum Years Of Experience: 5 years’ experience successfully managing high volume billing portfolios in a fast-paced environment.
- Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required.
- Experience as a team lead preferred.
- Is considered a subject-matter expert.
- Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant.
- Requires proficiency in e-billing applications, such as Bill Blast or e-Billing Hub.
We can separate into Requirements (education, experience) and Skills.
Qualifications maybe same as Requirements? We'll create Requirements for education/experience, Skills for abilities.
Pay: The posting includes: "We are committed to excellence... The firm’s expected hiring range for this position is $41.20 - $62.78 per hour depending on the candidate’s geographic market location." That's pay info. Also mention non-exempt positions hourly, overtime. So we can create Pay section.
Benefits: "We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k)." Also maybe other benefits not listed. We'll include that.
Schedule: "offers a hybrid work schedule." Also location mentions hybrid. So we can create Schedule section.
We must not create sections with filler like "commensurate with experience". We have actual content.
Now produce HTML fragment.
Structure:
About the role
... (summary + location maybe)
Responsibilities
- ...
...
Requirements
- High School Diploma or GED (minimum).
- Bachelor’s degree in Accounting, Finance or similar field highly preferred.
- Minimum 5 years’ experience successfully managing high volume billing portfolios in a fast‑paced environment.
- Expert level of knowledge and experience with direct billing or client accounts (domestic, global and e‑Billing) for a law or professional services organization.
- Experience as a team lead preferred.
Skills
- Strong communication and interpersonal skills.
- Team‑oriented, able to work effectively and collaboratively in a fast‑paced environment.
- Accurate proofreader with strong attention to detail.
- Ability to troubleshoot and resolve complex problems.
- Proven analytical skills.
- Ability to work independently and take direction.
- Advanced proficiency in Excel and accounting systems such as Aderant.
- Proficiency in e‑billing applications such as Bill Blast or e‑Billing Hub.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
Pay
Expected hiring range: $41.20 – $62.78 per hour (varies by geographic market). Non‑exempt position paid hourly with overtime in accordance with applicable laws.
Schedule
Hybrid work schedule (remote and in‑office arrangement determined at hiring).
We need to ensure we didn't repeat job title. Also we included location in About the role.
Now craft About the role paragraph: combine the introductory summary and location.
Original summary: "DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Client Accounts Administrator, working in collaboration with and in support of the firm’s strategic initiatives, is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures."
Location: "This position can sit in our New York, Atlanta, Baltimore, Boston, Miami, Northern Virginia, Philadelphia, Raleigh, Short Hills, Washington, DC, or Wilmington office and offers a hybrid work schedule."
We'll combine into a paragraph.
Make sure not to include boilerplate like "EEO", etc.
Now output only HTML fragment.
Check for any repeated content: ensure we didn't include "Other duties as assigned" maybe we can include as a responsibility bullet.
Let's list responsibilities bullets (deduplicated):
- Manage complex billing in terms of volumes, global clients, and electronic billing assignments.
- Perform a variety of duties to support the full billing cycle: reviewing and editing prebills, seeking approvals for deferrals, write-offs and time transfers.
- Field billing inquiries.
- Track and resolve tickets assigned by the Accounting Service Desk daily; meet SLA requirements for response and resolution.
- Maintain high proficiency in BillBlast and key electronic billing vendor sites; conduct quality assurance prior to client invoice finalization and perform root‑cause analysis for electronic bill rejection.
- Pursue root‑cause rejection resolution.
- Maintain accurate description of all client billing requirements (including client‑general‑counsel guidelines) and update/track changes as needed.
- Summarize and communicate billing information to key stakeholders.
- Obtain complex monthly reporting (may require collaboration with other teams); review data for accuracy before submission.
- Gather and submit accrual information based on client requirements.
- Finalize invoices and submit directly to the client (per policy) or provide to attorneys for transmission (per approved exceptions).
- Include other billing information as needed; submit finalized invoices electronically per client requirements.
- Continuously strive to improve client service and deliverables; use legal industry knowledge to deliver appropriate solutions.
- Share expertise and knowledge to support team member development; effectively engage with all team members.
- Act as proxy for managers when additional team support is required.
- Drive improvements through collaboration with other departments.
- Engage appropriate tools and resources to deliver assignments and meet deadlines; manage time efficiently.
About the role
... (summary + location maybe)
Responsibilities
- ... ...
Requirements
- High School Diploma or GED (minimum).
- Bachelor’s degree in Accounting, Finance or similar field highly preferred.
- Minimum 5 years’ experience successfully managing high volume billing portfolios in a fast‑paced environment.
- Expert level of knowledge and experience with direct billing or client accounts (domestic, global and e‑Billing) for a law or professional services organization.
- Experience as a team lead preferred.
Skills
- Strong communication and interpersonal skills.
- Team‑oriented, able to work effectively and collaboratively in a fast‑paced environment.
- Accurate proofreader with strong attention to detail.
- Ability to troubleshoot and resolve complex problems.
- Proven analytical skills.
- Ability to work independently and take direction.
- Advanced proficiency in Excel and accounting systems such as Aderant.
- Proficiency in e‑billing applications such as Bill Blast or e‑Billing Hub.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
Pay
Expected hiring range: $41.20 – $62.78 per hour (varies by geographic market). Non‑exempt position paid hourly with overtime in accordance with applicable laws.
Schedule
Hybrid work schedule (remote and in‑office arrangement determined at hiring).
We need to ensure we didn't repeat job title. Also we included location in About the role. Now craft About the role paragraph: combine the introductory summary and location. Original summary: "DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Client Accounts Administrator, working in collaboration with and in support of the firm’s strategic initiatives, is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures." Location: "This position can sit in our New York, Atlanta, Baltimore, Boston, Miami, Northern Virginia, Philadelphia, Raleigh, Short Hills, Washington, DC, or Wilmington office and offers a hybrid work schedule." We'll combine into a paragraph. Make sure not to include boilerplate like "EEO", etc. Now output only HTML fragment. Check for any repeated content: ensure we didn't include "Other duties as assigned" maybe we can include as a responsibility bullet. Let's list responsibilities bullets (deduplicated): - Manage complex billing in terms of volumes, global clients, and electronic billing assignments. - Perform a variety of duties to support the full billing cycle: reviewing and editing prebills, seeking approvals for deferrals, write-offs and time transfers. - Field billing inquiries. - Track and resolve tickets assigned by the Accounting Service Desk daily; meet SLA requirements for response and resolution. - Maintain high proficiency in BillBlast and key electronic billing vendor sites; conduct quality assurance prior to client invoice finalization and perform root‑cause analysis for electronic bill rejection. - Pursue root‑cause rejection resolution. - Maintain accurate description of all client billing requirements (including client‑general‑counsel guidelines) and update/track changes as needed. - Summarize and communicate billing information to key stakeholders. - Obtain complex monthly reporting (may require collaboration with other teams); review data for accuracy before submission. - Gather and submit accrual information based on client requirements. - Finalize invoices and submit directly to the client (per policy) or provide to attorneys for transmission (per approved exceptions). - Include other billing information as needed; submit finalized invoices electronically per client requirements. - Continuously strive to improve client service and deliverables; use legal industry knowledge to deliver appropriate solutions. - Share expertise and knowledge to support team member development; effectively engage with all team members. - Act as proxy for managers when additional team support is required. - Drive improvements through collaboration with other departments. - Engage appropriate tools and resources to deliver assignments and meet deadlines; manage time efficiently.