Client Account Representative

About Us

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention.

About the Role

We are seeking a customer-focused Client Account Representative to build strong client relationships while providing exceptional account support and service. This role is ideal for individuals who enjoy working with people, solving problems, and delivering outstanding customer experiences in a collaborative environment.

Responsibilities

• Build and maintain positive relationships with client accounts.
• Assist clients with account-related questions and service requests.
• Provide accurate information about products and services.
• Identify client needs and recommend appropriate solutions.
• Resolve routine client concerns in a professional and timely manner.
• Maintain organized records of account activities and client interactions.
• Collaborate with team members to achieve service objectives.
• Follow company service standards and account management procedures.
• Participate in ongoing training and professional development.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.

Qualifications

Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.