Client Account Representative

What You’ll Do

• Address Client Facing Issues on Issue Tracker.
• Data Integrity ongoing review.
• Call center Issues resolution.
• Responding to Client emails.
• Manual corrections to enrollment and eligibility data.
• EOI Approvals/Denials.
• Error Reports.
• Advice to Pay (Depending on the Client).
• CARRIER and Benefit Audit review and resolution.
• Dependent Audits (During OE).
• Assigned certain Punch List items during Open Enrollment and implementation.
• Aid in updating audit communication materials – letters, etc.
• Provide information to marketing to create Fax Cover Pages.
• Fulfill projects when needed by the client or assist in leading the project.
• Perform other duties as assigned.

What You’ll Need

• 3-5 years in industry-related Customer Service.
• A minimum of a high school diploma.
• Above average knowledge of Microsoft Suite of programs and Outlook.
• Flexibility with work hours and overtime.
• Ability to multi-task and be detail oriented.
• Strong sense of initiative and self-motivation.
• Excellent verbal and written communication skills.
• Ability to address difficult situations in a tactful, professional manner.

What We Offer

• Competitive pay based on experience.
• Paid Time Off (PTO).
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan.

Pay Range

Pay Range 23 - 26 Hourly

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

The Power To Be Yourself

We are an Equal Opportunity Employer committed to fostering an inclusive environment comprised of people from all backgrounds, guided by our DIB motto, "The Power to Be Yourself".