Client Account Manager - (Ops)

The Client Account Manager - (Ops) role is ideal for a proactive client relationship professional who enjoys coordinating teams, managing priorities, and delivering exceptional service. This position focuses on supporting medical professionals through strategic communication, operational coordination, and high-quality marketing delivery.

Communities Served

• Medical professionals

Key Accountabilities

• Oversight of client relationships and seamless coordination between external stakeholders and internal teams.
• Strong communication, project management, and problem-solving skills to maintain client satisfaction and support successful delivery of marketing initiatives.
• Serve as the primary point of contact for a portfolio of medical professional clients, managing relationships and ensuring consistent service quality.
• Cook up communication between clients and internal teams, including web, social media, SEO, and marketing specialists.
• Provide regular updates regarding completed tasks, project progress, timelines, and important deliverables through email, phone, and virtual meetings.
• Review client requests, clarify requirements, and ensure accurate task assignment to the appropriate internal teams.
• Evaluate internal deliverables such as website updates, reports, marketing content, and campaigns before presenting them to clients.
• Address client concerns and service issues by identifying root causes, coordinating solutions, and maintaining positive relationships.
• Maintain accurate client records, preferences, notes, and updates within internal systems.
• Prepare meeting materials, agendas, and talking points when required by leadership.
• Support continuous improvement initiatives by identifying opportunities to enhance client experience and operational efficiency.

Requirements

• Experience in client account management, digital marketing coordination, and stakeholder communication.
• Previous experience in client account management, key account management, customer success, or client servicing roles is required.
• Experience working with ticketing systems, task management platforms, or project coordination tools.
• Experience supporting international clients is preferred.
• Strong written and verbal English communication skills, with confidence communicating through email, phone, VOIP, and video meetings.
• Good understanding of digital marketing, SEO, and online business practices.
• Able to remain calm, solution-oriented, and professional when managing challenging client situations.
• Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously.
• Excellent attention to detail and commitment to maintaining high-quality standards.
• Able to work independently in a remote environment while collaborating effectively with distributed teams.
• Availability to work a structured schedule covering required weekday hours and client time zones.

Benefits

• Full remote work environment with the flexibility to work from home.
• Opportunity to collaborate with international clients and multicultural teams.
• Exposure to digital marketing, SEO, client strategy, and online business operations.
• Monthly compensation starting from 95,000-115,000 LKR (including basic salary and fixed allowances).
• Performance-based salary reviews and potential increments.
• Paid leave, training opportunities, and certification programs.
• Annual rewards based on company performance and individual achievements.
• Overtime compensation programs.
• Career development opportunities within a growing global organization.
• Supportive remote work setup with access to collaboration tools and resources.